Refund policy

Return Policy

 

What if I need to return a product?

If your items are faulty, we are more than happy to replace your product free of charge. Replacements are only accepted if the products are faulty, which is why we would require a picture of the unopened package within 6 hours of the receipt. Every time we sell, we carefully inspect before it is shipped to you.

 

What do I do if my products are damaged?

Please send us an email to hello@michaelssausageshop.com with a photograph attached, and we will ensure that your problems are dealt with accordingly.

 

Why are my sausages not the same weight as ordered?

As we make all our sausages by hand there can be a 10% margin between the weight ordered for every individual sausage, but the total weight of all the packages will be the amount ordered or above the total weight.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is  damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@michaelssausageshop.com

You can always contact us for any question at hello@michaelssausageshop.com.